“Selena, As for you and Andy Im very impressed with how easy you made this. I truly believe that my success is a direct reflection of the team you have in place. You have done more than I ever expected and made my part very simple. I have told a few people about you already and they might want to contact you in the future. I hope you know how much your hard work is appreciated. Thanks again for everything and I look forward to the next one! ”
Matt Pavan, BC
“Feedback - you provided the best real estate purchase experience we have ever had. As an investor yourself you know what to show us, you had all your contacts available when we needed them, and you gave us great advice. You seemed more interested in finding us the right property than in just making a sale. We will definitely work with you again and will refer our friends.”
“Thanks for everything Selena. What I was trying to tell you on the phone was that I think you have gone over and above our expectations as our realtor. I really do appreciate the accommodation and meals that you and Andy have been so generous with on my trips out. This whole process has been a giant step out of our comfort zone and you both have made this process easy for us. I am looking forward to working with you both for our subsequent properties. Thanks again.”
Mike Fawcett: REIN Member in Chilliwack, BC
“I can't thank you and Andy enough for turning my simple buying an investment property into such a great buying experience. I am absolutely thrilled with my new investment property in Edmonton that will provide incredible positive cash flow! As a realtor you are in a league of your own and I congratulate you on having found the success formula. This makes you not only accelerate your own business at a rapid pace, but also gives you the tools to build loyalty amongst your clientele. Selena, I have followed your teachings for years and only recently decided to take action. Am I ever glad I did! You and Andy provided me with a solid education on how to select the right investment property and you taught me how to look at properties through investor eyes, therefore making it easy for me to make a solid, intelligent decision, removing all fears and doubts. My first shopping for real estate trip to Edmonton proved to be such an incredibly valuable lesson! I had no idea what I was looking for when I started and now I am so clear! Your continuous hospitality, your patience in answering my million and one questions, your sharing of insider investor information, your kindness and passion for what you do, your putting your clients interests first in everything you handle from beginning to end is apparent in everything you do. I felt completely taken care of and supported from day one. I truly felt I was in the best possible hands and I commend you and Andy on the high level of customer service you continue to provide throughout the process. Again, many thanks for turning what could be for many a potentially stressful situation for so many into a fabulous buying experience! I will highly recommend you to my friends.”
Bertine Hage. B.C.
“It has been fantastic working with a team that understands the needs of an investor! With Selena's help we have been able to acquire properties that have exceeded our expectations. She has also introduced us to a team that can take care of all of the details from beginning to end. They have gone above and beyond in helping us reach our goals and we are truly thankful.”
“ I want to thank both you and Andy for being great hosts in Edmonton and for filtering and finding some great properties to take me through, your advice and feedback through this process and your negotiating with the seller. I feel you were motivated to help me find a great property and make a great deal, and you made it so much easier for me by directing me to members of your power team… Dan Heon was great and really helped to pull it together, so thank you for that recommendation, I will use him again. I also like how you lay out all the things to consider and steps for me to take, outlining my action items and then following up to ensure I remain on track. I also appreciate that you take some of the work out of it for me by forwarding necessary documents to the power team to ensure nothing is missed.”
“Thank you Selena for all your hard work in making my dreams come true. Selena is dedicated, organized and a team player who knows what investors need. She is a great negotiator creating win/win solutions.”
Tom & Teresa Sokalski: REIN Member in Edmonton
“Both my husband and I were very impressed with your conscientiousness and helpfulness. The fact that you alert and forward all the pertinent information to the rest of the people involved in the real estate transaction was definitely helpful to us. Your suggestions on how to manage the property for the best cash flow were beneficial, plus your knowledge of the different areas of the city and types of properties that cash flow is valuable information for us as investors. All of your services from airport pick-up to organizing my time in Edmonton to my maximum benefit are superior. We look forward to buying more cash flowing properties with you and your husband, Andy!”
Lori Spence & Robert Sinclair
“I really appreciate working with Selena Cheung and her team. Selena was always there when I needed her for advice, support, and information so she helps me to be very successful in real estate. Your power team is very important for your success and it helped me gain confidence to be proactive and be a winner for REIN top player 2009 in BC. Selena is a very kind, honest and generous person. I would recommend her anytime.”
Johanne Larose: REIN Member in Vancouver (2009 Top 10 Player), BC
“My wife, Meggie, and I just purchased our first investment property in Edmonton. Selena had been very helpful every step of the way. She helped us find great investment opportunities, negotiate with the seller, as well as arrange for inspection and renovation. Selena is very proactive and diligent. She always return our calls and emails immediately. Also, its great to work with her and her team as everyone on the team is familiar with our situation. So there is no need for us to find insurance broker, property manager, lawyer, mortgage broker, and accountant separately. It sure saves a lot of time and energy to work with a team of people that we can trust..We look forward to working with Selena and her team again in the near future!”
Meggie & Leo Ping : Richmond BC
“Dear Selena and Andy, Thanks so much for taking so much of your time to spend with us. I am very grateful for the energy, professionalism, hospitality and genuine friendship you have shown Kiaunna and myself during our short stay in Edmonton. It was a great trip, and I hope (and expect) we will have the opportunity to come out again to consider other properties over time. Thank you for making this trip such a success on many different levels. We are part way to acquiring a great investment property, you have given us a good foundation in the general Edmonton market and geography, Kiaunna gained some great insight and exposure to the real estate investment arena through your patience and guidance, and we have made three wonderful new friends. Looking forward to working with and staying in touch with everyone as we complete this property purchase and work on future opportunities together.”
Best regards, Gary
“Hi Selena, I would like to thank you and Andy again for doing such an outstanding job in helping Brandon and I purchase our first revenue property. It has been a great learning experience, we could have never asked for better teachers. The whole experience in purchasing this property was made painless by both you and Andy. We really feel that you guys went above and beyond for us and again did a fantastic job. I look forward to working with you both again on our next property as well as playing cash flow at your next gathering as you had mentioned. I will also highly recommend you and Andy to anyone, thanks again.”
Regards, Ryan Horth
“Dear Andrew & Selena, THANK YOU so very much for your professional, reliable and guiding hand throughout the purchase of this first revenue property for us. In particular we appreciated the instructive and prompt communication between us at every step in the process. Selena Cheung and Andy Barrett responded quickly to my needs and timelines as a first –time Revenue Investor, as well as out-of-town client. They offer the utmost in personal service, and even though as a REIN member/ home owner I knew I would be selecting my lawyer, insurer, property manager, etc., their system is so well-managed that I was guided right along into completing those tasks quickly. I am forever grateful for Andy's experienced input as he took the time to show me the vast differences of one property versus another, and then for Selena's well-written offer and negotiating skills! I have worked with several realtors in the past, but with Andy and Selena, I have finally seen Professionalism defined! THANK YOU both for everything! Until next time.”
Deanna and Jerry Hebert
“Hi Selena and Andy, Thank you for helping me in acquiring this property. I am excited about it and optimistic that it will help in my investment objectives. It is always a pleasure working with you and Andy. I wanted to let you and Andy know what I think about working with you. Here's some of them: - Your ability to communicate what the market reality is versus the out-of-town investors expectation without "pushing". - I like the small nuggets that come from you. For example, your proposal to change the down payment on this purchase is something that would have never occurred to me but in the end played a factor in the vendor going with our offer, - you make transactions simple and easy to understand. You find a property that meets my investment criteria, communicate why that is, saves me a ton of time because by the time it comes to me, it just becomes a yes or no decision. - Andy's analytical ability to see the potential of a property and to point out what (and how) improvements that need to be done. - and finally our power team -- we work with a bunch of committed folks that make investing (and operating it)transparent and straightforward. Thanks again and I look forward to the next property. Half of the ongoing income from this property will be used to sponsor families that need a helping hand in the Philipiines so you and Andy are helping in improving lives. ”
"Hi Selena & Andy, On behalf of Ali and myself, we would like to thank and appreciate all the effort that you put in to make our experience delightful. We highly appreciate the transparency, honesty and guidance that you have provided throughout this process specially considering that we were new to Edmonton market. I second every word what Sid mentioned in his email, I would add to it a little in couple of words. "Truly exceptional service". We look forward to working with you in future as well. Thx,"
Ali & Sid
" I really like your process during the property purchases, especially with how busy things got. Your system keeps me in the loop and organized with all that is going on. I am very happy with everything you guys do and I always relay this to other investors when they ask who I use as a Realtor. In response to your question about you guys improving, I don't have any suggestions for you. That is a good thing:)"
Mike Fawcett, BC
"Overall, your service was excellent, and I wouldn't hesitate to recommend you to friends or to hire you and Selena as realtors when the time comes to resell this condo."
"Hi Selena and Andy,
you had asked for comments on your service and I just wanted to tell you and Andy how extremely happy we are. I always knew from experience that both of you provided great service to your clients, now I know first hand how exceptional your work is. You are both professional, knowledgeable, prompt, and best of all, it was fun. Selena, I appreciated how you were attentive to our likes and dislikes of each property, and didn't waste our time by ensuring the ones we viewed met our needs. Being a real estate agent requires you to be able to read your client and know what they need. Just like shopping at the mall, I want my space to look around, but also have assistance readily available. Andy, I really appreciated how you stepped back and allowed us to just view the property and discuss, but gave us information and guidance when we needed to make a decision. Peter and I are both so excited to finally be homeowners, and especially to finally have the space to spend time with our family and friends.
You guys are the best, thank you so so much!"
Peter and Anita
" We really want to thank you both for all the efforts and energy you have expended to help us purchase this property. Your knowledge of the city of Edmonton, your knowledge of real estate investing and the effort you've put into making sure this experience would be as easy for us as possible is well appreciated. This was our first out of province purchase and you guys really managed to make it easy for us. We are definitely looking forward to work with you two again (and soon!). Good luck with the baby and thank you again."
Jaclyn and Jerome, Ontario
" I think back and appreciate how lucky I was to meet and choose Selena and her husband Andy as my Realtor. Being located in Ontario, many times I think and re-consider about buying our first property in Edmonton. We were making all possible excuses to postpone buying our first property in Ontario,but we had all reasons to buy one in Edmonton - as we had a great support from Selena and her team. She was moving very efficient and fast and advised us with great information. Even though I was very novice investor, great power team introduced by her was there in every my move. She taught me many ways and I do not have any doubt going back and choose her as my Realtor next time around.
Good work and Superior job, Selena!!!"
Thank you for helping us! It is a great pleasure to work with both of you – you and Selena set a high bar for other realtors to beat and make all buying process such a pleasure! We will be glad to provide feedback for you, but it will be a challenge to suggest anything to improve on. We know we will not find a better realtor for buying our next properties, and will certainly recommend your services to anyone who wants to buy in Edmonton."
"Andy and Selena,
With your help, advice and expertise you kept us away from bad/problem properties. This is very important for us as novice investors. We really appreciate it! We value your hospitality a lot. Our trip to Edmonton was so easy and so productive thanks to you. We were really impressed by the way you organized everything! You have made the process of finding and buying investment property so much easier than we ever expected. Your system and access to power team are making the process of investing hassle-free and enjoyable journey. We will definitely work with you on our next property. And with pleasure and confidence we will recommend your services to other investors.
Alex, Pitt Meadows
"My step son was looking for his first home and engaged Selena and her partner Andy as his realtor's to find a property. He gave her complete details on the type of home he wanted plus the area he wished to live in. He wasn't in any rush to purchase and over a period of about 6 months she sent him listings plus did showings on certain homes. She was very patient and gave her unbiased opinion on ever home he had an interest in. Finally a home matching all his criteria became available and he completed the purchase. I highly recommend her for her work ethics plus honesty and integrity. If required we definitely will use her services again."
"I was recommended to call Selena when my wife and I were looking for a Realtor in Edmonton, AB. This proved to be one of the best decisions we made as we began our Real Estate Investment journey. Selena is knowledgeable, thorough and is quite possibly THE hardest worker I have ever encountered. She has done more than I would have ever expected from a Real Estate Agent, and continues to act with our best interests in mind. My wife and I feel very lucky to have worked with Selena and look forward to a long and prosperous relationship."
Chris Goodrow, Edmonton
"Thank You! Thank You! Thank You!...
You guys ROCK!!!
We are very grateful that Tyson passed us on to you guys for real estate investment. You are really in the driver seat where as we are just a passenger in real estate investment. You really lead the way with the whole team behind us. We have heard many pitfalls from others in real estate investment. Hopefully with your guidance and experience we can avoid those pitfalls. This is just the beginning (chapter 1) of the journey of real estate investment and we hope to continue this journey with you guys. We do have lots of questions as we move forward and we are sure you will have the answer for us. You guys should do "Real Estate Investment 101" seminar."
M.Y. and Sylvia, Edmonton
"We have used the services of Selena and Andrew twice now and they are the very definition of professionalism personified. Calls and emails are always returned promptly, and they offer a wealth of expertise and experience for every transaction. We always and only recommend the services of both Andrew and Selena for the Edmonton area.
Thanks so much to both of you.
"Hello, Selena and Andy
It is wonderful experience having you as my realtors. You always accommodate my needs, are patient to all my questions, and provide information to help me understand situations and make wise decisions. You have given me very needed support even at a special time when you have a new family member to take care of. Working together with you I feel respected, valued and befriended. When my first 2 offers could not go through, you are patient and supportive. You take care of all my requests timely and professionally from the beginning to the closing. And you spent a lot of time to help me find the right home that I love. I recommend your service without reserve.
Thank you both!"
"Thank you very much to both of you for your support and patience during all the process. Looking forward for the next one"
"You asked us for feedback. Honestly I never experience in my life so much professionalism and care from any business investments we dealt with. It will be our privilege to work with both of you in the future. I consider myself as quite observer so I'm on my full speed to get and learn from both of you the most for our future business. I can't thank you enough! "
Maria & Jaro
"Your team is amazing. You guys have gone above and beyond any of our expectations. We are pretty happy to have you as part of "our team". In fact, we will be asking you to set up some more viewings for us the same weekend that we are in town to sign the closing docs."
Trish & Jon
"Feedback: I really appreciate that you guys make sure the inspection and appraisal get done and are there for the process. I also really appreciate that you help with more then just the purchase - such as following through to make sure everything is organized with the property manager etc. Those things stand out for me."
" As for feedback I have the following comments.
Working with a out of town realtor:
- this was something I was initially concerned about as I wanted someone who knew the Edmonton area, and the best investment value areas given my budget. I was very impressed with your knowledge of the Edmonton area and that you were able to justify looking at the millwoods area as an ideal investment location for me given my constraints. Great job on this.
Knowledge of investing.
- I was surprised with your knowledge in investing, you know far more than what typical realtors do when it comes to investment purchases and this created a great trust base for our working relationship , allowing my first purchase to be relatively painless compared to what I had expected.
- I was overly impressed with the fact that you tailored your services to the level of experience I had in purchasing / investing and you walked me through every part of the process, turning my first purchase in to a great learning experience. You provided great service going above and beyond what I and anyone else would expect their realtor to do, and I am very appreciative of this as a new investor. Thanks so much Selena!"
"Selena, my honest feedback..... You are the industry leader in Edmonton and I don't know any other Real Estate Advisor who delivers the service you deliver, so Congratulations to you and Andy. I do really appreciate your end to end support which you do exceptionally well and you don't leave any stone unturned in the whole buy/sell process so once again Thank You. "
"Without your and Selena's help, We don't think our investment would be going on so smoothly. You and Selena deserve the top 5% in Edmonton, not only because of the professional knowledge and experiences, but also the personal gracious and charming characters. And I have to say Selena is lucky to have you as the family member as well as the business partner, like described in Chinese idiom - the tiger who has grown wings.
We hope that we would have met you guys 10 years earlier, so that we didn't have to waste so much time and money to find out the right direction. We are planning to have further investment in Edmonton, but we would not take any actions before having your support. "
Tom & Annie
"Andy and Selena have provided me excellent and punctual service through both of my home purchases, one principal and one rental, and also an investment property for my mom. Even with the complications involved with out of town investing, I never felt pressured or uncomfortable when the time came to decide which property to eventually close on. Andy was always really quick when it came to setting up a showing time, as well as being very informed with construction and building regulations, and Selena was very courteous and clear with any follow up questions and addressing an other concerns I might have during the whole process. I highly recommend this team to anyone looking for any type of property in the Edmonton area."
"Thanks for helping us find such a beautiful new home and making the whole process so smooth. We really appreciate it. We are loving the new house. Thanks for all your help."
"Our experience with you and Selena has been awesome! You are true professionals and great at what you do! We are looking forward to our next purchase."
Barb & Dwayne
"Thank you very kindly for the guidance and support throughout the last few months. James and I are both very impressed with the level of professionalism that you brought to this first success and are looking forward to building on that with you in the future."
Sincerely , Erin & James
"Hello Selena and Andrew,
Thank you very much for helping me with the purchase. It was a lot of work for you guys. Thanks for going the extra mile and above what other realtors do."
In Gratitude, John Kho
"Thank you so much for all of your hard work! We appreciate you both immensely! You are always very professional, efficient and knowledgable. We never have to worry about a thing when you are selling a property for us! "
"Thanks again for all you did to help us sell this home. It was so nice not to have any stress from selling this home, you both took such great care of the small and big details. We love your professionalism! We will continue to recommend you to our friends and family."
Cheryl & Terri, Edmonton
"We have used Andy and Selena as our realtors for several transactions and they never fail to meet and exceed our expectations. They are professional, efficient, and very knowledgeable. It seems things always go smooth when we work with them. We never have to worry about a thing when Andy and Selena are helping us! We highly recommend their services to anyone looking to buy or sell. "
Kelly & Terri
"We have moved into the new home and settling down. We just wanted to thank you both for supporting us through out the whole process. Sincere thanks. "
" Andy and Selena,
I would like to thank you so much for all of the hard work to complete this sale. It was an up and down sale with a few hoops to go through. The condo Docs were a real challenge for you to get. Without these the sale would have been lost. I never did find out where you got them. I also appreciated your advice on how the sale went as far as price negotiations and dates. I have known you both for 10 years and would not hesitate to have you represent us in the future. You may also use me as reference anytime. We have more property in Edmonton and when the time comes you will get a call.
"Selena and Andy,
We wanted to say THANK YOU from the bottom of our hearts for all your help with selling our house! It's quite the miracle that it sold in this economy and such a short period of time! Under a month WOW! Selena you're amazing! We are very grateful for all the support, advice, hard work and effort, both of you, We really appreciate it. Thank you also for helping us find our next home. Many thanks again,"
Nick & Tracy
"Selena and Andy,
We are so impressed by the ad for the house. Photos and write up are fantastic! What a great job you and Andy did with this. Thank you! And Thank you so much Andy for the help with stretching our carpet in our upstairs bedroom. It looks amazing!! Like new! We are very grateful for all the hard work and effort, you really go the extra mile. Both of you, We really appreciate it."
Tracy and Nick
"Dear Selena and Andy,
Thank you for all of your hard work! We appreciate all of the extra effort, thought, and detail you put into selling a property for us! We know we can always count on you to do an amazing job for us! Thank you for everything you do!!!"
Kelly and Terri
"Thank you again for being patient with us and we appreciate all the advice you have given us throughout the entire process. It was a long and arduous process when James and I were looking for a home by ourselves. All this wouldn't have happened so smoothly without you!"
Janet and James
"Thanks guys, I give you a 10 out of 10"
"You've been a great help, Andy, and very patient with my picky requirements and limited budget. Thank you for being flexible and for sharing your knowledge about homes and renovations and the housing market. I'm excited about my new home! :)"